RETURN & REFUND POLICY — T & N TRADERS
1. GENERAL POLICY
T & N Traders is committed to delivering quality products as per specifications. Our return and refund policy applies to all commercial transactions.
2. GROUNDS FOR RETURN
Products may be returned in the following circumstances:
• Products do not match the specifications mentioned in the purchase order/tender
• Defective or damaged goods upon delivery
• Quantity discrepancy from the ordered amount
• Quality failure as per agreed standards or tender specifications
3. RETURN PROCESS
• Defects or discrepancies must be reported within 3 working days of delivery
• Written notification must be submitted via email or official letter
• Goods must be returned in original condition with delivery documentation
• Inspection will be carried out jointly before acceptance of return
4. GOVERNMENT TENDER ORDERS
• Returns for government tender supplies follow the terms of the respective tender document
• PPRA rules and contractual obligations govern all government order returns
• Any disputes are handled as per the tender agreement and applicable law
5. REFUNDS
• Refunds are processed after verification and acceptance of returned goods
• Refunds are credited via the same payment method within 15-30 working days
• For government orders, refunds follow the financial rules of the respective department
6. NON-RETURNABLE ITEMS
• Custom-manufactured items made to specific order requirements
• Perishable or consumable items once used
• Items returned beyond the specified return period
7. EXCHANGE POLICY
Where possible, we offer exchange of defective goods with replacement products of the same specification.
8. CONTACT FOR RETURNS
Email: tntraders9@gmail.com
Phone: +92 322 874 7727
Address: G-3 Ground Floor, Jinnah Heights, Lawrence Road, Lahore
